Terms & Conditions (T&C) for Rolfing® and ScarWork™ Studio Tobias Elliott-Walter
As of: 30 November 2025
1. Scope
1.1 These T&C apply to all agreements between Tobias Elliott-Walter ("Practitioner") and his clients at the Rolfing® and ScarWork™ Scar Therapy Studio.
1.2 These T&C are available in multiple languages. In case of doubt, the German version is legally binding.
2. Conclusion of Contract
2.1 The treatment contract is concluded by scheduling an appointment and agreeing to these T&C.
2.2 By scheduling, the client accepts these T&C.
3. Appointments
3.1 Appointments are granted according to availability and are binding.
3.2 Scheduling takes place via the online booking system (Calendly) or by personal arrangement.
3.3 Cancellations or changes must be made at least 24 hours before the scheduled appointment.
3.4 For cancellations less than 24 hours in advance or for no-shows, the full treatment fee will be charged.
3.5 The practitioner may cancel or reschedule appointments for important reasons (e.g., illness).
3.6 In cases of force majeure (e.g., illness, accident), the client will be informed as soon as possible. No compensation claims exist in such cases.
3.7 Medical exceptions may be considered at the discretion of the practitioner.
4. Treatment Fees and Payment
4.1 Current prices are available on the website.
4.2 Discounts apply for students, medical professionals, and athletes.
4.3 Payment is due after each session.
4.4 According to §4 No. 14 UStG, fees for therapeutic services are exempt from VAT.
4.5 Payment methods:
Cash
Bank transfer
4.6 Invoices are issued after the session and contain all legally required information.
5. Treatment Process
5.1 The first session begins with a detailed medical history (anamnesis).
5.2 The client is obliged to provide all relevant health information.
5.3 Typical session duration: 60–75 minutes.
5.4 The practitioner reserves the right to refuse or discontinue treatment in case of contraindications.
6. Liability
6.1 Liability is limited to intent or gross negligence.
6.2 Liability is limited to the amount covered by professional liability insurance.
6.3 No liability for damages resulting from incorrect information provided by the client.
6.4 No liability for external links on the website/blog.
7. Information and Consent
7.1 The client is informed about the method and possible risks.
7.2 By undergoing treatment, the client consents to the procedure.
7.3 Rolfing® and ScarWork™ are complementary methods.
7.4 The practitioner works according to the standards of the European Rolfing® Association e.V.
7.5 Contraindications are discussed before treatment.
8. Data Protection
8.1 Data processing is carried out in accordance with the privacy policy.
8.2 The client consents to the collection and processing of their data.
8.3 Documentation is maintained under professional confidentiality.
9. Vouchers
9.1 Vouchers are valid for 3 years from the date of issue.
9.2 Cash payout is excluded.
9.3 Vouchers are transferable.
10. Photo and Video Documentation
10.1 Photos or videos for documentation purposes are only taken with the client’s explicit consent.
10.2 Use for other purposes requires separate written consent.
11. Hygiene and Health Protection
11.1 Current hygiene regulations (IfSG, RKI) apply.
11.2 Clients must not attend sessions if they have contagious illnesses.
11.3 The practitioner ensures compliance with all hygiene standards.
12. Special Provisions
12.1 Multilingualism: T&C are available in several languages; German is legally binding.
12.2 Online services: The website uses Weglot; appointments are managed via Calendly; the terms of these services also apply.
13. Right of Withdrawal for Online Bookings
13.1 Clients have a right of withdrawal within 14 days of contract conclusion.
13.2 The right of withdrawal expires once the service is fully rendered.
14. Blog and Online Content
14.1 All content is for informational purposes only and does not constitute medical advice.
14.2 Content is protected by copyright.
14.3 Images are from AI/Sintra or authorized photographers; use only with permission.
14.4 Comments are moderated; offensive or unlawful content will be deleted.
14.5 By posting a comment, the user consents to data storage.
15. Online Dispute Resolution
15.1 The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/
16. Final Provisions
16.1 Place of performance is Saarbrücken.
16.2 German law applies.
16.3 If individual provisions are invalid, the validity of the remaining provisions remains unaffected.
17. Package Offers (Multi-Session / Prepaid Packages)
17.1 Validity:
All packages (e.g., 3, 5, 7, or 10 sessions) are valid for 12 months from the date of the first session. Unused sessions expire after this period and cannot be refunded.
17.2 Cancellation Policy & Missed Appointment Fee:
Appointments must be cancelled or rescheduled at least 24 hours in advance.
For cancellations less than 24 hours before the appointment or no-shows:
For single sessions, the full fee is charged.
For prepaid packages, one session is deducted from the remaining package balance.
Exceptions may be made at the practitioner’s discretion in cases of documented medical emergencies or force majeure (e.g., sudden illness, accident, unforeseeable serious events).
17.3 Legal Notice (BGB):
Appointments are considered service contracts within the meaning of §§ 611 ff. BGB. According to § 615 BGB (“Remuneration in case of default of acceptance and entrepreneurial risk”), the remuneration claim remains if the service was properly offered, even if not used by the client.
17.4 Refunds for Packages:
Prepaid packages may be cancelled in writing within 14 days of purchase, provided not all sessions have been used. Sessions already taken will be charged at the current single session rate and deducted from the refund amount.
17.5 Transferability:
Packages may be transferred to another person with the practitioner’s written consent.
17.6 Liability, No Healing Promises & Data Protection:
No healing promises are made. Participation is at the client’s own risk.
A consent and liability waiver must be signed before the first session.
All sessions are conducted in accordance with current data protection (GDPR), hygiene, and professional regulations.
17.7 Language:
These conditions are available in German and English. In case of discrepancies, the German version applies.
As of: 30 November 2025