Terms & Conditions (T&C) for Body & Beyond by Tobias Elliott-Walter – Rolfing® Structural Integration and ScarWork™
🇩🇪 Allgemeine Geschäftsbedingungen
Note: In case of any discrepancy between this English version and the German version (), the German version is legally binding.
As of: 19 August 2026
Provider:Tobias Elliott-Walter Lortzingstr. 12, 4th Floor 66111 Saarbrücken, Germany tew@tobiasrolfing.com www.tobiasrolfing.com
§1 Scope
1.1 These Terms and Conditions (T&C) apply to all contracts for individual sessions, packages, vouchers, workshops, and other services concluded between Tobias Elliott-Walter (hereinafter: "Provider") and clients (hereinafter: "Client") – regardless of whether the booking is made online, by telephone, by e-mail, or in person.
1.2 The version of these T&C in force at the time the contract is concluded shall apply. Any deviating, conflicting, or supplementary terms and conditions of the Client shall not form part of the contract unless the Provider has expressly agreed to their application in writing.
1.3 A consumer within the meaning of these T&C is any natural person who concludes a contract for purposes that are predominantly neither commercial nor self-employed (cf. § 13 German Civil Code / BGB).
§2 Formation of Contract
2.1 The presentation of services on the website www.tobiasrolfing.com and in information materials does not constitute a legally binding offer but a non-binding invitation to enquire (invitatio ad offerendum).
2.2 The Client submits a binding offer to conclude a treatment or service contract by making a booking request – whether online via the booking form, by e-mail, by telephone, or via Calendly.
2.3 The Provider accepts this offer by means of express confirmation (e.g. by e-mail or booking confirmation). The contract is only formed upon receipt of this confirmation by the Client.
2.4 For the purchase of service packages, the contract is formed upon purchase confirmation. §5 of these T&C (Pre-paid Packages) applies additionally.
2.5 The contract language is German. An English version of the T&C is available for reference; in case of doubt, the German version prevails (see §17.1).
§3 Appointments and Cancellations
3.1 Booking and Attendance
The Client is obliged to attend booked appointments or to cancel them in good time. Cancellations may be sent by e-mail, SMS, or voicemail to the Provider. The time of receipt by the Provider is decisive.
3.2 Cancellation Period
Cancellations must reach the Provider no later than 24 hours before the scheduled appointment.
3.3 Missed Appointments and Late Cancellations
If no timely cancellation is made in accordance with §3.2, the appointment is considered missed. In this case, the Provider is entitled to charge the agreed fee regardless:
Individual sessions: The full session fee is due.
Packages: One session unit from the relevant package is deducted as used.
The fee claim arises because the Provider held the service ready at the agreed time and the failure to attend is attributable to the Client (cf. § 615 BGB in conjunction with the service contract).
3.4 Late Arrival
If the Client arrives late for an appointment, the session time is reduced accordingly. The full fee is nevertheless due. The Provider will endeavour to find a reasonable solution within available capacity but cannot guarantee that the missed time will be made up.
3.5 Medical Exceptions
In justified medical exceptional cases (e.g. acute illness, emergency situation certified by a doctor), the Provider may, at their reasonable discretion, waive all or part of the cancellation fee or offer an alternative appointment. The Client is asked to notify the Provider as early as possible.
3.6 Cancellations by the Provider and Force Majeure
The Provider is entitled to cancel appointments for good cause (e.g. own illness, official orders, force majeure events). In such cases, no charge is made; payments already made will be refunded or an alternative appointment will be offered. Further claims by the Client – in particular claims for compensation for expenses incurred – are excluded in cases of force majeure to the extent that the Provider is not responsible for the circumstances in question.
§4 Fees and Payment
4.1 Prices
The currently applicable fees and package prices are published on the website www.tobiasrolfing.com . The price shown at the time of booking applies.
4.2 Fee Overview – Individual Sessions
Category
Price
Standard session (Rolfing® Structural Integration and/or ScarWork™) €120
Reduced rate (medical personnel, therapists, and sports professionals) €100
Students and trainees €90
Package prices are available on the website www.tobiasrolfing.com . Concessions are available on request and upon proof. They may not be combined with each other and are not transferable to third parties.
4.3 Due Date and Payment Methods
The fee is due for payment immediately after each session. The following payment methods are accepted:
Cash
Bank transfer to the Provider's business account (account details on invoice)
4.4 VAT – Note on Ongoing Review
The Provider is currently examining whether the services offered may qualify for the VAT exemption under § 4 No. 14 UStG (medical treatments in the field of human medicine by a member of a recognised healing profession). As the Heilpraktiker (non-medical practitioner) licence is not yet held at the time these T&C were drafted (examination planned for Autumn 2026), the applicability of this exemption cannot be definitively confirmed at present.
Note: This clause does not substitute legal or tax advice and does not constitute a binding tax statement. Clients with tax-related questions are invited to contact the Provider directly.
4.5 Invoicing
On request, the Provider will issue an invoice after each session or upon completion of a package. The invoice will contain all mandatory details required under German law.
§5 Pre-paid Packages
5.1 Available Packages
The Provider offers the following pre-paid session packages:
3-session package – 3 sessions of Rolfing® Structural Integration or ScarWork™
5-session package – 5 sessions of Rolfing® Structural Integration or ScarWork™
7-session package – 7 sessions (combination)
10-session package (Rolfing® 10-Series) – 10 sessions of Rolfing® Structural Integration
5.2 Validity
All packages are valid for 12 months from the date of the first session taken under the relevant package. Sessions not used by the end of the validity period expire without replacement; no refund entitlement arises.
5.3 No Entitlement After Expiry
After the validity period has expired, no entitlement to refund, extension, or transfer exists. The Provider recommends using packages within a realistic timeframe and getting in touch early if delays are foreseeable.
5.4 Right of Withdrawal and Proportionate Refund
Consumers retain the statutory right of withdrawal pursuant to §15 of these T&C. In addition:
Within 14 days of the date of purchase, the Client may withdraw from the package contract in writing, provided that not all sessions have been used. The notice of withdrawal must be given in text form (e-mail to tew@tobiasrolfing.com is sufficient).
Refund calculation:
Refund amount = package price ÷ total number of sessions × number of unused sessions
Calculation example – 10-session package (standard price €1,100):1,100 € ÷ 10 sessions = 110 € per session. With 3 sessions used and 7 unused: 7 × 110 € = 770 € refund.
5.5 Transferability
Packages may be transferred to third parties with the express written consent of the Provider. The transferee must introduce themselves before the first session and agrees to these T&C.
§6 Session Procedure
6.1 Initial Consultation and Medical History
The first session begins with a detailed conversation (anamnesis) in which the Client provides information about their state of health, current complaints, pre-existing conditions, operations, and medications. This conversation forms the basis for individual session planning.
6.2 Obligation to Provide Complete Information
The Client is obliged to provide all health-relevant information completely and truthfully. Changes in health status (e.g. new diagnoses, changed medication, operations) must be communicated to the Provider at the start of the next session. The Provider accepts no liability for damage arising from incomplete or inaccurate information provided by the Client (see §9.3).
6.3 Session Duration
A session typically lasts 60 to 75 minutes, depending on the type of service booked and the individual course of treatment. For tailored sessions, the duration may be up to 90 minutes. Binding deviations are agreed individually.
6.4 Right of the Provider to Refuse or Terminate
The Provider reserves the right to refuse or to interrupt a session where:
contraindications exist or arise during the session that make continuation unsuitable or risky;
the Client is visibly under the influence of alcohol or substances;
the Client's behaviour does not permit safe delivery (see also §8.4).
In the case of justified refusal or termination, the fee is due in accordance with §3.3.
6.5 Online Sessions
In individual cases, sessions may take place as online sessions via video conferencing platforms (e.g. Zoom or comparable providers) upon express request. Online sessions are not a regular part of the standard booking offer and are arranged solely on an individual request basis. These T&C apply to online sessions accordingly.
§7 Methods and Disclosure
7.1 Complementary Methods – Not Medical Treatment
Rolfing® Structural Integration and ScarWork™ are complementary bodywork methods oriented towards wellbeing, body awareness, and quality of movement. They do not constitute medical treatment, do not replace medical diagnosis or therapy, and do not serve the healing, alleviation, or prevention of disease within the meaning of the German Heilmittelwerbegesetz (HWG – Act on Advertising in the Health Sector).
7.2 No Medical Services
The Provider does not make medical diagnoses, does not prescribe medications, and does not perform curative interventions. Clients with existing health concerns are encouraged to seek additional medical or therapeutic advice.
7.3 Touch as an Integral Part of the Method
Touch is an essential component of the methods offered. By booking, the Client gives consent to the touch necessary for the respective method. The Client may at any time adjust the nature, intensity, or scope of touch, or withdraw consent. In such a case, the session ends; the fee is calculated in accordance with the principles set out in §3.
7.4 Effect and Aim
Changes in complaints or symptoms may occur in the course of the work, but this is neither the primary aim nor a guaranteed result. The Provider makes no healing promises and makes no statements regarding specific treatment outcomes.
7.5 Professional Standards
The Provider is a certified member of the European Rolfing® Association e.V. and acts in accordance with its professional-ethical standards and guidelines.
7.6 Contraindications
Contraindications are discussed prior to the start of a session. Where existing or suspected contraindications are present, the Provider recommends prior consultation with a doctor.
§8 Consent and Conduct
8.1 Confirmation of Health Disclosure
By booking a service, the Client confirms that they have provided all relevant information about their health status to the best of their knowledge and belief.
8.2 Obligation to Update
The Client undertakes to inform the Provider of any significant changes to their health status before the next session. This includes in particular new diagnoses, operations, ongoing treatments, or changed medication.
8.3 Exclusion of Liability for Incomplete Disclosure
The Provider accepts no liability for damage attributable to the Client having not provided, or having incompletely or inaccurately provided, health-relevant information (see §8.3 and §9.3).
8.4 Respectful Conduct
All Clients are expected to behave respectfully towards the Provider and on the Provider's premises. Inappropriate, offensive, or intrusive behaviour entitles the Provider to end the session immediately without warning. In such a case, the full session fee is due.
§9 Liability
9.1 Standard of Liability
The Provider is liable for damage caused by the Provider or by persons for whose conduct the Provider is responsible under § 278 BGB only in cases of wilful misconduct or gross negligence. In cases of ordinary negligence, the Provider is liable only for breach of material contractual obligations (cardinal obligations); in such cases, liability is limited to the foreseeable, contract-typical damage.
9.2 Cap on Liability
The Provider's liability is in all cases limited to the coverage amount of the existing professional indemnity insurance.
9.3 Exclusion of Liability for Inaccurate Information
The Provider accepts no liability for damage arising from the Client having provided incomplete or inaccurate health information (see §8.3).
9.4 External Links
The Provider's website may contain links to external third-party websites. The Provider accepts no liability for their content; responsibility lies solely with the respective operator of the linked page.
9.5 Statutory Liability Unaffected
Liability for damage arising from injury to life, body, or health, as well as liability claims under the German Product Liability Act (Produkthaftungsgesetz), remain unaffected.
§10 Data Protection
10.1 Legal Basis
The collection and processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
10.2 Privacy Policy
Detailed information on the collection, processing, and use of personal data is contained in the Provider's Privacy Policy, available on the website www.tobiasrolfing.com .
10.3 Health Data (Special Categories under Art. 9 GDPR)
Health-related data of the Client (special categories of personal data within the meaning of Art. 9 GDPR) are collected and processed exclusively on the basis of a separately obtained, explicit, and informed consent of the Client. This consent is given separately prior to the first session and may be withdrawn at any time, without affecting the lawfulness of processing carried out prior to withdrawal. Acceptance of these T&C does not constitute a substitute for this separate consent.
10.4 Professional Confidentiality
The Provider is subject to professional confidentiality. All personal and health-related information obtained in the course of sessions is treated in strict confidence and not disclosed to third parties without explicit consent.
10.5 Newsletter
During the booking process via Calendly, an optional consent to receive a newsletter is offered (yes/no question in the booking form). Consent is voluntary and has no bearing on the booking. The data collected for this purpose (name, e-mail address) is used solely for sending the newsletter. The collection of this data in the booking form is handled via Calendly; Calendly's own privacy policy applies to their processing. Consent may be withdrawn at any time without giving reasons – by e-mail to tew@tobiasrolfing.com or via the unsubscribe link in the newsletter. Further information is contained in the Privacy Policy on the website.
§11 Vouchers
11.1 Validity
Vouchers are valid for 1 year from the date of issue. The date of issue is stated on the voucher.
11.2 No Cash Redemption
Vouchers cannot be exchanged for cash or bank credit. Cash payment of the voucher value is excluded.
11.3 Transferability
Vouchers are freely transferable and may be redeemed by the person to whom the voucher has been passed on.
11.4 Combination
Vouchers may not be combined with other discounts or concessions unless expressly agreed otherwise.
§12 Photo and Video Documentation
12.1 Consent Required
Photographs or videos of or with the Client may only be made with the Client's prior express consent.
12.2 Use for Marketing Purposes
The use of recordings for marketing purposes, on social media, or in any other manner beyond the immediate session context requires a separate written consent of the Client. This consent may be withdrawn at any time without giving reasons.
§13 Hygiene and Health Protection
13.1 Hygiene Standards of the Provider
The Provider maintains the hygiene standards applicable under the German Infection Protection Act (IfSG) and the guidelines of the Robert Koch Institute (RKI). A written hygiene plan is in place and is updated regularly.
13.2 Obligation to Stay Away When Contagious
Clients who are suffering from an acute, contagious illness at the time of the appointment, or who are showing corresponding symptoms (e.g. fever, acute cold with cough or runny nose, gastrointestinal illness), are obliged to cancel the appointment and inform the Provider without delay. In justified exceptional cases, §3.5 applies accordingly.
§14 Website, Blog, and Online Content
14.1 Informational Nature
The content published on the website www.tobiasrolfing.com and in the blog is intended solely for general information and education. It does not constitute medical advice, diagnosis, or therapeutic recommendation and does not replace the advice of a doctor or health practitioner.
14.2 Copyright
All texts, images, and other content published on the website are protected by copyright. Reproduction, distribution, or other use without the express permission of the Provider is not permitted.
14.3 Images
The images used on the website are sourced from authorised photographers or were created with the assistance of AI technology (AI-generated images, including via Sintra). Corresponding notices are provided alongside the relevant images.
14.4 Comments
Comments on the blog may be moderated. Posts that violate applicable law, common decency, or the terms of use may be removed without notice. By submitting a comment, the commenter consents to the storage of the data provided (name, e-mail address, comment text) for the purposes stated in the Privacy Policy.
§15 Right of Withdrawal for Online Bookings
15.1 Withdrawal Notice
Consumers have a statutory right of withdrawal for service contracts concluded over the internet, pursuant to §§ 312g, 355 et seq. BGB.
Withdrawal period: 14 days from the date of contract formation.
Form of withdrawal: The withdrawal must be declared in text form (e.g. by e-mail to tew@tobiasrolfing.com ). Timely dispatch within the period is sufficient to meet the deadline.
15.2 Early Expiry of the Right of Withdrawal
The right of withdrawal expires early if the Provider has fully performed the service and performance only began after the Client expressly agreed that the Provider may begin performance before the end of the withdrawal period, and the Client confirmed that they would lose their right of withdrawal upon full performance by the Provider.
Important note: This agreement and confirmation must be made actively by the Client in the booking process (e.g. via a checkbox). A formulation in these T&C alone is not sufficient.
§16 Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr/
The Provider is not obliged to and generally not prepared to participate in dispute resolution proceedings before a consumer arbitration body, unless the Provider expressly agrees to do so in a specific case.
§17 Special Provisions
17.1 Multilingualism
These T&C are provided in both German and English. In the event of contradictions or discrepancies between the language versions, the German version is legally binding.
17.2 Third-Party Digital Services
Third-party services may be used in the course of the booking process and website use, in particular:
Calendly (online appointment booking)
Sintra (AI-assisted content and imagery)
The respective terms of use and privacy policies of these third-party providers apply separately and are available for review on their respective websites.
§18 Final Provisions
18.1 Place of Performance
The place of performance for all services is Saarbrücken, Germany.
18.2 Governing Law
The law of the Federal Republic of Germany applies exclusively to all legal relationships between the parties, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumer contracts, the mandatory statutory consumer protection provisions of the Client's country of residence remain unaffected.
18.3 Severability Clause
Should individual provisions of these T&C be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by one that comes closest to the economic purpose of the invalid provision in a legally permissible manner. The same applies to any gaps in the T&C.
Body & Beyond by Tobias Elliott-Walter– Rolfing® Structural Integration and ScarWork™Tobias Elliott-Walter · Lortzingstr. 12, 4th Floor · 66111 Saarbrücken, GermanyAs of: 19 August 2026